Calling the school office – If you need to call the school please call us on 01480 375 375
If your call is not answered, we kindly as that you do not keep calling and instead please leave a message (Option 0) One of the office team will get back to you as soon as possible.

Collection from school – If someone else needs to collect your child from school and your child’s teaching team are not already aware, please e-mail the school office with your child’s name, class and name of person collecting. The office team will pass this on to the class teacher. You can e-mail the school office to confirm who can pick your child up at any time to save yourself from having to do this repeatedly. Please note that the person collecting needs to be 16 years or older
After the October half term and up until the Easter break, all children, even those with walk home permission need to be collected from after school clubs. Please consider if you can do this before signing them up.

Reporting absence – Please either call the school and leave a message on the absence line (Option 1) or e-mail the school office. Please give your child’s name, class and reason for absence. If your child is absent because of an appointment a copy of the appointment letter/text needs to be e-mailed to the school office.

Returning to school after ill health – We use the guidance from the public health agency as a guide as to when a child can return to school
https://www.publichealth.hscni.net/sites/default/files/Guidance_on_infection_control_in%20schools_poster.pdf

Arriving late to school between 8:45 and 9:00 – All children still need to enter through the main hall gates to be signed in/order a school lunch if required and then walked by their parent/guardian to their classroom door. They must not be left to walk in unattended. Children in Willow class arriving late will enter through the Beech class door.Any child arriving after 8.55am will be classed as arriving after the register has closed and will be an unauthorised absence. Eight instances of code U will be referred to the local authority for a penalty notice.

Children arriving after 9:00 who require a school lunch – If your child has an appointment or for any other reason that means they will be arriving at school after 9am. Please e-mail or call the office that morning to advise what their lunch choice is before 9.15am If this is not done then a packed lunch will need to be provided

Nut free school – We are a nut free school. Snacks should not include any nuts in the ingredients, this includes nut flavoured items such as hazelnut spread, and cereal bars flavoured with any type of nut.
Please also check the ingredients in any sun creams applied as some brands use nut products.

Visitor lunches – If you would like to book to come in and have a school lunch with your child, please e-mail the school office, at least 24 hours before, to check availability. You will need to advise what your lunch choice is and add £3.50 for an adult meal and £2.40 for a child visitor, to your child’s ParentPay account under Pay for their meals.
Please note that on certain days, such as parents evening and Christmas lunch etc, we are unable to have any visitors in.
For EY’s children, whilst they settle into school, we will not accept any bookings until after the Christmas break.
Halal meals – If your child requires a Halal meal, please e-mail the office team at least 48 hours before to request one.

The school car park – A reminder that the school car park is for staff only, unless you have a blue badge and need to park in the disabled bay. Parents & guardians who need to drive to school need to park considerately in one of the local roads and walk on to the school premises.

Lost property – All items that have your child’s name and class clearly on them will be returned to them. Any unnamed items will be put out in both key stages, which children can access at a suitable time in the school day. If your child can’t find an item, please speak to one of your child’s class team. Any items that remain unclaimed for a while will be put out at the front of the school on a regular basis for you to look through. Any items left after this will then be put in the recycle bin.

Talking to your child class teacher – If you would like to have more than a brief discussion with your child’s teacher, please contact the office, who will arrange for the class teacher to call you.

ParentPay – All of our permissions and payments are made via ParentPay, if you are having trouble accessing your account then please contact the school office. If you need to check if you have paid/given consent, you should go to view all items.